Introduction: Welcome to Sheridan Fencing Company! We are dedicated to providing top-quality fencing solutions to our valued customers. Our policies are designed to ensure that every interaction with our company is a positive and transparent experience. Please take a moment to review our policies to better understand how we operate and what you can expect when working with us.
1. Customer Satisfaction: At Sheridan Fencing Company, customer satisfaction is our top priority. We strive to meet and exceed your expectations. If you ever have any concerns or are dissatisfied with our services, please contact us immediately, and we will work diligently to address your issues.
2. Estimates and Quotations: We provide detailed estimates and quotations to all our customers free of charge. These estimates are based on a careful assessment of your fencing needs. We aim to provide accurate and competitive pricing while ensuring the quality of our products and services.
3. Project Timeline: We will provide you with a projected timeline for your fencing project. However, please note that unforeseen circumstances such as weather conditions may impact the schedule. We will keep you informed of any delays and work to complete your project as efficiently as possible.
4. Materials and Workmanship: We are committed to using high-quality materials and skilled craftsmanship in all our fencing projects.
5. Permits and Regulations: It is the responsibility of the customer to obtain any necessary permits or approvals required for the installation of your fence. We will provide guidance and assistance in navigating local regulations, but compliance with all applicable laws is crucial.
6. Payment and Invoicing: At Sheridan Fencing Company, we offer multiple convenient payment methods to accommodate our customers' preferences. You can choose to settle your invoices in cash, via a secure bank transfer, or by issuing a cheque. When making payments, please ensure accuracy, and if using bank transfer or cheque, include the invoice number for proper allocation. We do not accept credit card payments directly at this time.
7. Change Orders: If you decide to make changes to your project after work has started, we will provide a written change order detailing the scope, cost, and timeline adjustments. We will only proceed with the changes upon your approval.
8. Warranty and Repairs: We stand by the quality of our work. If you experience any issues with your fence due to workmanship errors or defects, please contact us, and we will promptly address and resolve the problem.
9. Safety and Security: The safety of our customers and employees is paramount. We take all necessary precautions to ensure a safe working environment. Please keep children and pets away from the work area during construction.
10. Privacy and Data Protection: Sheridan Fencing Company respects your privacy. We will only use your personal information for the purpose of conducting business with you and will not share it with third parties without your consent.
11. Communication: We value open and honest communication. If you have any questions or concerns, please don't hesitate to contact our customer support team, who will assist you promptly.
12. Accessibility: We are committed to providing accessibility to all customers. If you have specific accessibility needs or require special accommodations, please inform us, and we will do our best to accommodate your requirements.
13. Feedback and Reviews: Your feedback is valuable to us. We encourage you to share your experiences through reviews and testimonials, as this helps us improve our services and maintain the high standards we aim for.
Conclusion: Sheridan Fencing Company is dedicated to delivering exceptional fencing solutions while maintaining transparency and professionalism in all our interactions. We thank you for choosing us and look forward to providing you with top-quality fencing services.
If you have any questions or require clarification on any of our policies, please do not hesitate to contact us. Your satisfaction is our success!